FAQ & Policies
Got questions?
Here’s everything you need to know before and after your session — all in one place.
Policies
Delivery/Turnaround time 3-5 weeks
Booking
All sessions must be booked at least two weeks in advance to ensure availability and proper planning.
To officially reserve your date and begin any work, a signed contract is required. No services will be rendered until all necessary agreements are completed.
*Retainers are non-refundable after 48 hours.
Retainer
To secure your session, a 50% retainer of the total fee is required at the time of booking. Session reservation is contingent upon the placement of the booking retainer. If the retainer is not received within 24 hours, your appointment will be canceled without notice. Payment methods accepted include checks and digital transactions; alternative methods must be discussed. The photographer is not liable for holding appointments for clients without a retainer in place. Reservations are honored on a first-come, first-served basis for the sake of fairness.
Payment
A 50% retainer is required for all sessions at the time of booking, with the remaining balance due on the day of your session. Failure to complete the remaining payment may result in a hold on the delivery of the images by the photographer.
*For secure transactions, we accept payment via checks and digital methods. Feel free to discuss alternative payment methods with us for your convenience.*
Cancellations &
Rescheduling
Cancellations made within the initial 48-hour period from the time of booking are eligible for a retainer refund. Post this period, the retainer becomes non-refundable. One rescheduling opportunity is permitted within 24 hours of cancellation. Failure to reschedule within this timeframe incurs a $50 fee for further rescheduling. Clients are encouraged to communicate directly with the photographer for any necessary accommodations.
No Shows & Tardiness
To ensure the full duration of your session, please be punctual, as late arrivals may result in a shortened session. Unfortunately, any lost time due to tardiness cannot be made up, but the session will proceed until the scheduled end time. Any time that extends beyond the scheduled session will be billed at an additional rate.
After a client no-show, the client must pay the session total in full if they book again to cover the time and resources allocated for the missed appointment.
Travel Fees
For sessions requiring travel beyond a 10-mile radius, a travel fee will apply. This fee encompasses both indoor and outdoor locations and is not limited to specific settings. The travel fee is calculated based on the current gas prices and roundtrip mileage, starting after the initial 10 miles.
*Prices may vary and are subject to change*
The Process
STEP 01
Book your session
Choose the package that fits your needs and lock in your date. Everything starts here!
STEP 02
Let's Plan the vision
Once you’re booked, I’ll gather the details like the occasion, outfits, location or background ideas, and the overall vibe you’re going for. This is also the time to line up any hair, makeup, or extra styling you’ll want for your session day.
STEP 03
Picture Day
Time to show up and shine! You’ll receive any final details before the shoot. Please arrive on time and fully ready, outfit prepped, hair and makeup done, and anything you need to bring in hand. A checklist helps if you like to stay organized!
STEP 04
Delivering photos
You’ll get a set of previews within a week after your session to select your favorite images. Final edits are delivered within 3–4 weeks. Need something sooner? Ask about the rush image option for a quicker turnaround.
Client CHecklist Guide
Personal Items
• Hairbrush or comb
• Hair Ties, Clips or Edge Control
• Makeup for touch-ups
• Deodorant or Body Wipes
• Lotion or Oil
Clothing & Accessories
• Coordinated Outfits
• Backup Outfits
• Undershirts, Strapless bras, Nude-toned Undergarments
• Accessories (jewelry, hats, belts)
• Comfortable Shoes
• Lint Roller
Kids & Families
• Snacks & Drinks
• Favorite Toy or Comfort Item
• Extra Diapers and Wipes
• Change of Clothes (accidents happen)
• Pacifies, bottle or anything soothing
Specialty Sessions
• Ultrasound Prints (Maternity)
• Ring or Props (Engagement or Announcement)
• Cap and Gowns (Graduations)
Frequently Asked Questions
How far in advance should I book?
All sessions must be booked at least two weeks in advance, but it’s ideal to book a month or more ahead to secure your preferred date — the earlier, the better!
How long until I receive my images?
Preview images are sent within 1 week, and final edits are delivered in 3–4 weeks. Rush delivery is available for an additional fee.
Where are you located?
You'll be able to find us at 441 E. Market St. York, Pa, 17403. Location is near the downtown York area and there is parking available on-site.
Do you charge a travel fee?
Travel within a 10 mile radius from the studio location is included. A travel fee applies for locations outside this range and is calculated based on distance. If you’re unsure, feel free to ask before booking!
Do you require a deposit?
Yes, a non-refundable deposit is required to reserve your date. The remaining balance is due before or on the session day.
Do I need to sign a contract?
Yes, all sessions require a signed contract before any work begins.
Can I reschedule if something comes up?
One rescheduling opportunity is permitted within 24 hours of cancellation. Please reach out as soon as possible so we can coordinate a new date.
Do you help with outfits or styling?
Yes! I’ll guide you through planning your session’s look and feel. I also offer recommendations if you’re unsure what to wear.
Do you provide hair and makeup?
Hair and makeup is not included, but you’re welcome to hire your own artist. I can also send local recommendations upon request.
What if I want extra images or outfits?
Each session includes a set number of images and outfit changes. If you’d like to add more, you can do so during booking as an add-on for an additional fee.
Have further questions?
Don't be shy, it's all a process. You've got questions and I've got answers!